Frequently Asked Questions

We charge as low as $7.99 per pound for all shipments from the USA to Nigeria. Our minimum weight is 0.99 lbs or 0.45kg. Fragile items like TVs and glass furniture have an optional crating and packaging fee.

We charge as low as $3.0 per pound for all shipments from the USA to Nigeria. Our minimum weight is 0.99 lbs or 0.45kg. Fragile items like TVs and glass furniture have an optional crating and packaging fee.

There are no additional shipping and clearing charges. However, a delivery charge applies to all packages not picked up at the Lagos office. Delivery costs $10 within Lagos and $20 outside Lagos for items under 22 lbs (10kg). Larger items will attract additional costs.

It takes 7-10 working days barring airline delays. Shipping begins after your package is shipped. Shipments are packed every Thursday with tracking updates on your dashboard.

Yes, but with restrictions. The proof of payment must be in your name, and sender details (contact info and ID) must be provided.

We provide a free U.S. address for deliveries and ship your items to Nigeria at affordable rates. Contact us via chat or call/text at 08169621151 for more information.

We accept payments in Naira or USD via bank transfers and debit/credit cards. Cash or cash-on-delivery is not accepted.

Yes, a delivery fee applies if you choose home delivery. Pickup from our Lagos office is free.

Prohibited items include standalone laptop batteries, nicotine products, and any kind of ammunition or related accessories.

Yes, insurance is available and optional. It costs 10% of the declared value of your item and covers loss or damage during transit.

We take full responsibility for missing packages and will go the extra mile to ensure safe delivery.

No. You are charged based on the actual weight of each shipment. Items are not consolidated.

Yes. You can schedule a pickup in the Doos Logistics app and provide the reference number to your delivery driver.

Use the unique shipment status provided for each package to track your shipment.

Yes. Provide clear instructions that the item is fragile. Crating services are available for extra protection.

Proof is required to comply with U.S. DHS regulations for electronics and high-value products.

7-10 days if compliant. If not, it may take 1-6 months. Fake proof results in item confiscation.

Items will only be withheld if they're contraband or were fraudulently purchased. Otherwise, they'll be shipped.

The sender must provide a valid proof of purchase (receipt or transaction history). Without it, the item will be returned.

The proof should include billing address, payment method, item description, order number, and shipping address.

Without proof, high-value items can't be shipped. You can retrieve the item using a return label.

DHS will contact the person who made the payment to verify. This may delay shipping.

No. We do not insert batteries or ship them separately due to safety concerns.

No. We do not provide serial numbers or power on devices to protect customer privacy.

Yes. All packages, even wrapped ones, are inspected to ensure compliance with regulations.

Yes. Volume-based charges apply to items larger than 24 inches in any dimension.

Delivery to Nigeria from the US: • Office Pickup: Estimated delivery time is 8 weeks. • Home Delivery in Lagos: Takes an additional 3 working days after the item arrives in Nigeria. • Home Delivery outside Lagos (other states): Takes an additional 7 working days after the item arrives in Nigeria.