DOOSNG LOGISTICS LTD. - REFUND POLICY

At Doos Logistics, we are committed to providing reliable and efficient logistics solutions. However, due to the nature of our services, we have established the following refund policy:

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Failure: If we fail to deliver your shipment within the agreed timeframe, a refund may be issued, subject to the terms of our service agreement.
• Damaged Goods: If your goods are damaged during transit and the damage is attributable to our handling, a refund or compensation may be provided.
• Incorrect Billing: In cases where billing errors occur, resulting in overcharges, a refund for the excess amount will be processed.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Customer Error: If incorrect information is provided by the customer, leading to delays or issues.
• Force Majeure: Situations beyond our control, such as natural disasters or strikes, that impact service delivery.
• Third-Party Services: Issues arising from third-party services that are outside our control.

3. Refund Process

To initiate a refund request:

1. Contact Us: Reach out to our customer service team at ship@logistics.dooscorp.com within 7 days of the incident.
2. Provide Documentation: Include relevant details such as shipment tracking number, proof of damage (if applicable), and any correspondence related to the issue.
3. Review: Our team will review the request and determine eligibility based on the circumstances.

4. Processing Time

Approved refunds will be processed within 14 business days. The refund will be issued to the original payment method used during the transaction.

5. Contact Information

For any questions or to initiate a refund request, please contact us at:

Email: ship@logistics.dooscorp.com